How to Contact Us
You can contact us by email, telephone, or mail, but before doing so, please review the information on our website as the answer may readily be available. The U.S. citizen services unit will not respond to visa or ESTA related inquiries. U.S. citizens inquiring about non-immigrant visa matters may call (+4) 0317-800-260 (calls from Romania), or 1-703-988-7105 (calls from the U.S.) 9 a.m. to 9 p.m., Monday through Friday, or send an e-mail to VisasBucharest@state.gov. For immigrant visas, please call 021-270-6000 Monday through Friday 8 a.m. to 12 p.m. Bucharest time, or send an email to VisasBucharest@state.gov. Please note that the Consular Section is closed on Saturdays, Sundays and official Romanian and U.S. holidays.
- E-mail: For specific questions regarding our services that have not been answered by the information on our website, send an email to AcsBucharest@state.gov.
- Telephone inquiries: The American Citizen Services Unit answers inquiries by telephone at (+4) 021-270-6000 Monday to Friday during the morning, between the hours of 8:00 am and 12:00 noon, except for American and Romanian public holidays. The afternoon hours are reserved for visitors with appointments and only emergency phone calls (see instructions below) can be answered.
- Emergencies: In case of an emergency, i.e. the arrest, life threatening illness or death of an American citizen, you can call (+4) 021-270-6000 from 8:00 A.M. through 5:00 P.M. (press 8). In case of such an emergency outside these business hours, i.e. evenings, weekends or holidays, please call the Duty Officer at (+4) 021-200-3300 (press 8). No immigration, visa or ESTA information is available at this number.
- Fax: +(40 21) 200-3578.
Consulate Location: 4-6, Liviu Librescu Blvd., District 1, Bucharest, north of Baneasa Shopping Mall. For a map please click on this Google Maps link.
To be allowed entry into the U.S. Consulates for routine (non-emergency) services, you must make an appointment online, using the link available in the appropriate category of service. There are two lines to enter the U.S. Embassy: one line is strictly for visa applicants; the other line is for American Citizen Service (ACS) customers and other visitors to the Embassy, and usually requires no waiting. Upon your arrival at the Embassy for your appointment, go directly to the entrance – do not stand in the visa application line. Show your passport or other type of photo ID and your appointment confirmation sheet to the local security guards. You will go through a security screening process before entering the Embassy grounds. Look for directions for ACS customers to enter the consular waiting room. Once inside the waiting room, take a number from the Qmatic “ACS button” and proceed toward window 14.
Public Transportation Information: Bus lines from Bucharest to the Embassy: 301 (“Ambasada S.U.A.” bus stop); 148, 149, 449, 304, 449, 476 and 783 (Weather Forecast Institute bus stop), or 131, 335, 605 and 261 (Baneasa Shopping City mall).
The Embassy and Consulate are closed on public American and Romanian holidays. For a list of public holidays observed by the Embassy, please select Holidays.
For security reasons, the following may not be brought to the Consulate:
- large bags, backpacks, suitcases, packages and luggage
- laptop computers, mobile phones, electronic devices such as blackberries, iPods, or PDAs, cameras or video or audio equipment
There are no luggage storage facilities on Embassy grounds. A temporary luggage storage facilities exists at the North Train Station (Gara de Nord).