U.S. Citizen Services

Before contacting us, please review the information on our website as the answer may readily be available. The U.S. citizen services unit will not respond to inquiries related to ESTA or visas for Romanian citizens.  To inquire about visas, please refer to this page for further information: https://ro.usembassy.gov/visas/.

U.S. citizens in need of passport, citizenship, or notary services should make an appointment online, using the link available in the appropriate category of service. The American Citizen Services Unit is closed on Saturdays, Sundays and official Romanian and U.S. holidays.

PLEASE NOTE:  Lost, stolen, or expired passports can only be replaced during normal business hours, and do not constitute after-hours emergencies. Please refer to this page for further information about U.S. passports: https://ro.usembassy.gov/u-s-citizen-services/passports/.

Special Consular Services: To report the arrest, death, or hospitalization of a U.S. citizen OR if you are a U.S. citizen who has been the victim of a crime, please call the American Citizens Services Unit at +40-21-270-6000 (press 8 for assistance) or write to: acsbucharest@state.gov.

For specific questions regarding our services that have not been answered by the information on our website, please write to AcsBucharest@state.gov, or call (+4) 021-270-6000 Monday to Friday during the morning, between the hours of 8:00 am and 12:00 noon, except for American and Romanian public holidays (press 1 for assistance). The afternoon hours are reserved for visitors with appointments.

Our address is 4-6, Liviu Librescu Blvd., District 1, Bucharest, north of Baneasa Shopping Mall. For a map please click on this Google Maps link.

Bus lines from Bucharest to the Embassy: 301 (“Ambasada S.U.A.” bus stop); 148, 149, 449, 304, 449, 476 and 783 (Weather Forecast Institute bus stop), or 131, 335, 605 and 261 (Baneasa Shopping City mall).

For security reasons, the following may not be brought to the Consulate:

  • large bags, backpacks, suitcases, packages and luggage
  • laptop computers, mobile phones, electronic devices such as blackberries, iPads, iPods, or PDAs, cameras or video or audio equipment

There are no luggage storage facilities on Embassy grounds. Temporary luggage storage facilities exists at the North Train Station (details here) and the Baneasa Shopping City mall, near the Atrium Fountain (details here).