U.S. Citizen Services Contact Information

Welcome to the U.S. Citizen Services at the United States Embassy Bucharest. We provide information and assistance to U.S. citizens in Romania. U.S. Citizen Services at the Embassy in Bucharest consist of Passport & Citizenship services, Notary services and Special Consular Services. The U.S. Citizen Services unit is closed on Saturdays, Sundays and official Romanian and U.S. holidays.

Before contacting us, please review the information on our website as the answer may readily be available. If you have specific questions regarding our services, that were not answered by the information on our website, the most efficient way to contact us is by sending your inquiry to ACSBucharest@state.gov. We will reply promptly. We cannot respond to inquiries related to U.S. visas or permanent resident cards. To inquire about visas or green cards go to https://ro.usembassy.gov/visas/.

For Passport and Citizenship services or Notarial Services, please send your inquiry to ACSBucharest@state.gov.

For Special Consular Services (arrest, illness, death, welfare or whereabouts of a U.S. citizen in Romania, emergency financial assistance, or parental child abduction) you may write to us at ACSBucharest@state.gov, or call us on (+4) 021-270-6000 and follow the prompts.

Recorded information is available 24 hours/day, seven days/week, at (+4) 021-270-6000.

For Federal Benefits and S.S.A. services, please contact the Federal Benefits Unit for residents in Romania by using their online form.

Our address is Blvd. Dr. Liviu Librescu 4-6, Sector 1, Bucharest, north of Baneasa Shopping Mall. For a map please click on this Google Maps link.

Bus lines from Bucharest to the Embassy: 301 (“Ambasada S.U.A.” bus stop); 148, 149, 449, 304, 449, 476 and 783 (Weather Forecast Institute bus stop), or 131, 335, 605 and 261 (Baneasa Shopping City mall).

For security reasons, the following may not be brought to the Consulate:

  • large bags, backpacks, suitcases, packages and luggage
  • laptop computers, mobile phones, electronic devices such as blackberries, iPads, iPods, or PDAs, cameras or video or audio equipment.

There are no luggage storage facilities on Embassy grounds. Temporary luggage storage facilities exists at the North Train Station and the Baneasa area (details here).